Refund Policy

Last revised: October 8, 2026

The official Refund Policy is written in Korean and is legally binding under Korean law. This English version is a summary provided for convenience only. In case of any discrepancy, the Korean version shall prevail.

Haetnim Sanghoe ("Company") operates this refund policy in accordance with the Korean Act on Consumer Protection in Electronic Commerce and related laws.

1. Withdrawal of Purchase

Within 7 days: You may cancel your credit purchase within 7 days of charging and receive a full refund, with no penalty or fee.
Used credits: Credits already used for completed analyses may be excluded from withdrawal under Article 17(2) of the Act. This applies only where the Company discloses it and obtains your consent before payment. Unused credits remain refundable (see below).

2. Refund of Unused Credits

Unused credits can be refunded at any time within their validity period.

Refund = remaining credits × (amount paid ÷ total credits charged)

Example: Charged 10 credits for KRW 19,900, used 3, 7 remain → 7 × (19,900 ÷ 10) = KRW 13,930.

Credits granted free of charge (sign-up, events, referrals) are non-refundable, and free credits are deducted before paid credits.

3. Validity & Post-Expiry Refund

Purchased credits are valid for 5 years from the charge date.
The Company notifies you at least 3 times (including 30 days before expiry) of the upcoming expiry, remaining balance, and how to request a refund.
Even after expiry, 90% of the unused balance is refundable within 5 years of the charge date.

4. How to Request a Refund

Send a request to [email protected] with your account email, reason, and desired refund quantity.
Processed within 3 business days of request.
Refunds are issued to the original payment method (or a designated account if that is not possible).

5. Refunds for Service Errors

If a system error prevents you from receiving a result, the credits used are automatically restored. If automatic restoration does not occur, contact us via the method in Section 4.

6. Business Information

Business name: Haetnim Sanghoe
Representative: Sunah Lee
Business Registration No.: 254-71-00252
Mail-Order Business Registration: 제2026-대전서구-0687
Address: 566 Gyeryong-ro, Seo-gu, Daejeon, 4F Jay88
Phone: +82-507-1353-8229 | Email: [email protected]